Track Monkey Apparel Return Policy
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we cannot offer you a refund or exchange. **DOES NOT APPLY TO PRE-ORDER ITEMS. See Pre-Order items section below.**
To be eligible for a return, your item must be unused and in the same condition that you received it. **DOES NOT APPLY TO PRE-ORDER ITEMS. See Pre-Order items section below.**
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.
Late or missing refunds
Please allow 7-14 business days for a refund to post in your bank account or credit card account. If you have not received a refund yet, please contact your bank or credit card company, as it may take some time before your refund is officially posted.
If you have done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Unfortunately, items sold during a pre-order promotion may NOT be refunded OR exchanged.
If your item is too big or too small... don't worry! As long as the item is still in its original and unwashed condition, you can send it back to us and we will ship you a different size free of charge! Just send us an email at email@example.com and we will send you instructions. **DOES NOT APPLY TO PRE-ORDER ITEMS. See Pre-Order items section above.**
To return your product, you should mail your product via USPS to:
PO BOX 223804
Chantilly, VA 20153-3804
UPS and FedEx DO NOT deliver to PO Boxes
You will be responsible for paying for your own shipping costs for returning your item. All shipping and handling costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.